Health care forum

The intersection of health and the health care workforce

As the health care industry continues its rapid evolution, it's imperative for the workforce to adapt — at every level, in every function — by learning new skills and expanding their capabilities, with particular focus on quality and efficiency.

That's the overarching finding from the daylong roundtable — Moving at the Speed of Health Care: The intersection of health and the health care workforce — co-sponsored by The University of Phoenix® College of Health Professions and Sodexo in July. Experts from across the country gathered to participate in this interactive forum, which was presented in collaboration with STEMconnector®.

Thought-provoking ideas and strategies were shared by leaders representing a broad spectrum of fields that impact health care: education, workforce development, policy, technology, clinical care, insurance, health care administration, operations, retail, finance and pharmaceutical research. Their unique insights about how to address the far-reaching changes and trends in the health care industry provided a foundation for very enlightening discussions — and reinforced why the conversation we started that day matters long past the event's close.

Video and transcripts of the five panel discussions (listed below) and a full report of the findings are posted on this page.

Preparing the health care workforce

College of Health Professions Executive Dean Tamara Rozhon discusses how the University stays connected to the ever-changing health care industry.

Data in motion

Nicole Gardner of IBM Global Business Services explains the growing role of technology and health care in keeping data safe and secure.

Community Based Care

Traditional acute care settings like hospitals aren’t the norm anymore, says Michelle M. Washko, Deputy Director of the National Center for Health Workforce Analysis.

The future of retails health

Hear how health care is moving into retail spaces and what industry leaders say this trend means for future health care professionals.

The intersection of health and the health care workforce

Health professionals discuss why professional development and collaboration are vital to evolving with health care.

Health care delivery and innovation

Panelists discuss how wearables, video conferencing and other technological advancements are revolutionizing the health care industry.

Health care delivery systems are evolving to fulfill the requirements of the Affordable Care Act, meet and prepare for current and prospective population needs and implementing the appropriate economic model required to ensure ongoing viability. This panel explored the implications of the delivery system evolution including the implementation of innovations and the associated change management and employee engagement requirements needed to ensure success.

  • Aon Hewitt — Michael Taylor, Senior Vice President, Delivery System Transformation
  • Federation of American Hospitals — Charles N. Kahn III, President and CEO
  • IBM — Nicole Gardner, Vice President, US Federal Healthcare Industry Leader at IBM Global Business Services
  • Kaiser Permanente — Gregory A. Adams, Group President and Regional President of Northern California, Kaiser Foundation Health Plan and Hospitals

Introduced and moderated by Michael Norris, Chief Operating Officer and Market President, Sodexo

The provision of face‐to‐face care in a retail setting is a fairly recent innovation in health care delivery. It has evolved in response to a consumer desire for “convenience” of care. At the same time, there has been an increasing prevalence of a “virtual delivery” of care in the marketplace. It has evolved in response to a consumer and legislative need for “access” to care. At the intersection of these trends, how can retail leverage telehealth and the personal touch experience offered by retail and new health care delivery models?

  • CVS Health — Charnetia Young, Manager, Workforce Initiatives
  • Deloitte Consulting LLC — David Betts, Principal Strategy & Operations, Life Sciences & Health Care
  • Owens & Minor — Javara Perrilliat, Vice President, Global Supply Management

Introduced and moderated by James Gillespie, PhD, JD, MPA, University Research Chair Center for Healthcare Research, University of Phoenix® School of Advanced Studies

Over time, payers, practitioners and consumers have been challenged to define and measure quality due to continuous medical discoveries and innovation. Within the recent past, changes in the health care delivery system have thrust quality of care into sharp focus. The emergence of telehealth technology adds challenges and opportunities to the measurement of quality of care delivered remotely.

  • Association of Clinicians for the Underserved — Craig A. Kennedy,  MPH, Executive Director
  • National Health Law Program — Leonardo Cuello, Director, Health Policy
  • Pascal Metrics / Children’s National Health System — David Stockwell, MD, VP Clinical Services / Medical Staff President
  • Women’s Choice Award — Delia Passi, CEO & Founder

Introduced and moderated by Betty Nelson, PhD, RN, Academic Dean, University of Phoenix® School of Nursing

The need for expanded access to quality health care, combined with the pressure to lower the cost of health care delivery and the advancement in technological capabilities, are driving telehealth as an accepted form of health care delivery. As a disruptive innovation, telehealth will have an effect on the skills, experience, training, and formal education requirements of the future health care workforce. This panel session, consisting of health care industry executives, discussed the ways that health care organizations can develop the workforce skills necessary to support this innovation. The panel addressed the shift in workforce requirements related to the use and impact of technology, shifts in clinical care procedures, compliance with government regulations, and the effect on payment/reimbursement procedures.

  • Bellevue College — Patricia Dombrowski, Executive Director, Life Science Informatics Center
  • District 1199C Training & Upgrading Fund — Cheryl Feldman, Executive Director
  • North Shore‐LIJ Health System — David Gill, Director, Talent Management and Engagement
  • Veterans Health Administration — Volney James Warner, Chief Learning Officer, Employee Education System
  • Workcred (an affiliate of ANSI) — Roy Swift, Executive Director

Introduced and moderated by Dennis Bonilla, Executive Dean, University of Phoenix® College of Information Systems and Technology

Given the transformation underway in this dynamic health care environment, organizations are focusing on enhanced capabilities, collaborative partnerships, and revamped business models to drive future success and standing. To achieve these strategic imperatives, the role of health care leaders has never been more complex, meaningful and important. In this interactive panel discussion, participants will shared perspectives on current leadership priorities, as well as key skills and competencies that are driving health care innovation.

  • Blue Cross Blue Shield Association (BCBSA) — Maureen A. Cahill, Senior Vice President and Chief Human Resources Officer
  • GE Healthcare — Michael Barber, Vice President and Chief Engineer
  • Independence Blue Cross — Jeanie Heffernan, Senior Vice President, Human Resources
  • McCutcheon and Co. — Stephanie S. McCutcheon, Principal

Introduced and moderated by Joe Frick, Executive Vice Chairman, Diversified Search / Former CEO & President and Current Vice Chair of the Board, Independence Blue Cross

Video transcripts

00:00:03 Health care is incredibly complex. It is an interconnected world of educators, researchers, clinicians, associations, government agencies. So we do our best to stay very connected with all of these players in the health care system and very quickly work to integrate what we learn from these various industry players into our curriculum. 00:00:28

00:00:03 Well there are lots of challenges that are incorporated into the growing role of technology and health care, but I think one of the biggest ones is keeping data safe and secure. So we’re seeing data coming from everywhere. There are so many inputs, even my little Fitbit that I’m wearing right here. You get data coming from things that you swallow, and there are phone apps. All of that represents data in motion. It’s one thing to have data in a repository, in a place where it’s static and staying where it is. But when it’s flying all over the place, keeping it safe and secure is a huge challenge, and I think it’s one we’re just beginning to understand what the implications are. 00:00:47

00:00:04 Through our research and analysis, we do tend to see a lot of the emerging trends as they’re happening. I would say that some of the things we’re seeing right now is the evolution of a lot of community-based health occupations. As health care moves out of the traditional acute care setting of hospitals and into our communities, whether that be a retail clinic or in someone’s own home, we’re seeing the emergence of new occupations or occupations who are being used differently. I think about community health workers who are being engaged in different ways. I think about the explosion of personal care attendants and home health aides, as they go into people’s homes to help them live longer or healthier in their communities. I think that’s what we’re seeing. 00:00:56

00:00:13 Retail health is becoming an increasingly important trend for a variety of reasons. Really, I think it starts with convenience. So that when I go into the retail health outlet, be it CVS or some others, in addition, of course, to filling my prescription, blood pressure, flu shots, some medical treatments, I can also buy things there, right, the products and services that they also sell in that retail clinic. 00:00:35

00:00:36 We’re taking health care out of the big behemoth buildings, you know, in city centers that have long waiting lines and parking fees. 00:00:46

00:00:47 We have to continue to innovate the delivery system that gets people working at the top of their license so that we’re getting the maximum value out of the system, we’re getting the maximum value out of our human capital. 00:00:56

00:00:58 So where I can have two physician assistants for every physician that I have. Or maybe be able to have one and a half or two and a half nurse practitioners for the cost of a physician. That means I can have more outlets. More outlets means accessibility to health care. Accessibility means that we drive costs down. 00:01:16

00:01:17 We’re going to see more and more use of non-physician health care providers. For example nurse practitioners, physicians assistants and pharmacists. Which, of course, is a direct link to the education of the next generation of health care leaders because we are going to need schools to teach this new wave of health care professionals. 00:01:36

00:00:13 Things are changing and they’re changing fast. 00:00:17

00:00:17 In today’s environment we either all win or we all lose, and I think that’s the spirit that we’re seeing in the health care industry today. 00:00:23

00:00:27 Your large, traditional hospital, some want it on their cellphone, some want it in their homes, and then some want it in those retail clinics. 00:00:35

00:00:35 Health care systems must shift from just focusing on heads in the beds, as we say, to really understanding populations, how to keep people healthy, and then trying to sort out the structural and the financial arrangements. 00:00:48

00:00:51 The biggest challenge in the growing world of technology and health care is keeping data safe and secure. 00:00:57

00:00:58 More technology is developed every day that allows us to diagnose and treat patients. 00:01:02

00:01:03 The technology cycle is so quick today that even processes that might have been effective for you a year ago are going to be ineffective and counter-effective for you going forward. 00:01:13

00:01:18 In this current decade we’re in, between 2010 and 2020, jobs in health care are projected to grow by 30%, which is more than twice as fast as the general economy. 00:01:27

00:01:27 To have a workforce that is resilient and can thrive in an environment of change versus retract in an environment of change, it requires really targeted intentional investment in development and identification of talent. 00:01:43

00:01:43 I think that an open dialogue between the educational systems in this country and the industry in this country is absolutely crucial for them to move forward. 00:01:52

00:01:56 I feel very passionate that those of us who are called to serve in health care, were called to enhance the human condition and understand the complexities of the field that the panels prior to us discussed. 00:02:09

00:02:09 We recognize that our system will only achieve its potential if we all work together collaboratively in creating a new paradigm that enhances access, quality and affordability, which are the three key pillars to how we architect health care. 00:02:28

00:00:11 Innovation is revolutionizing the medical device landscape, and patients are far more informed, involved by means of the internet, for example WebMD and wearables. Health care providers are now emailing patients with their lab results, texting patients appointment reminders, consenting patients to procedures remotely or electronically, and FaceTiming for post -surgical appointments. 00:00:43

00:00:44 The level of technology, the level of transparency that we have today, we have to move beyond some of the emotional concerns and get to the fact that it’s really about our commitment to society to provide safe, high quality care. 00:00:57

00:00:59 You have to take into account, you know, hire your workforce segments out and be mindful of what’s going to work in terms of motivating and engaging them. And I think the other one I would say is the whole idea of the visionary leader walking the walk, you know. I think it has to come from the top. The leaders, to your point, have to be involved. 00:01:16

00:01:17 It’s absolutely critical that we keep our workforce engaged, excited, motivated, get great participation from all of them, but to do that you have to keep them educated. As an employer that’s a big part of our job - not only ours, it’s theirs as individuals too. 00:01:34

Health care forum participants

We’ve invited leaders from these distinguished organizations to participate in the forum:

  • Aon Hewitt
  • Association of Clinicians for the Underserved
  • Bellevue College
  • Blue Cross Blue Shield Association (BCBSA)
  • CVS Health
  • Deloitte Consulting LLP
  • District 1199C Training & Upgrading Fund
  • Federation of American Hospitals
  • GE Healthcare
  • IBM
  • Independence Blue Cross
  • Kaiser Foundation Health Plan and Hospitals
  • McCutcheon and Co.
  • National Health Law Program
  • North Shore –LlJ Health System
  • Otsuka Pharmaceutical Development & Commercialization, Inc.
  • Owens & Minor
  • Pascal Metrics / Children’s National Health System
  • Sinai Health System
  • U.S. Department of Health and Human Services
  • Veterans Health Administration
  • Women’s Choice Award
  • Workcred

Our College leadership team shares its thoughts

Managing the skills gap in the emerging health care market
By Tamara Rozhon, EdD, Executive Dean
The U.S. health care landscape we knew for so long is now virtually unrecognizable. It's been reshaped...

Quality of patient care in the emerging modalities within health care
By Betty Nelson, PhD, Academic Dean
Patient care and safety are paramount when it comes to health care. And they always must remain at...

Emerging trends in health care
By Mark Johannsson, DHSc, Academic Dean
It wasn't long ago that a visit to the doctor often meant sitting in the waiting room long past your...

Guest blog by Sodexo COO

Healthcare opportunities – The STEM work force no one talks about
Michael Norris, COO & Market President, Sodexo
According to the U.S. Census Bureau, software developer is the most common science, technology, engineering...