Dealing With Challenging Customer Interactions – bsceu1015 (0 credits)

Customer service representatives and client-facing employees often find themselves faced with challenging customer situations. It is helpful to be equipped with proven strategies to effectively resolve such situations. In this course, students will explore methods to deal with common customer interactions, which may be difficult. Students will focus on establishing a solid customer relationship, overcoming communication issues, and resolving conflict. This course provides 0.6 continuing education units in one, 6-hour workshop.

This non-credit course is 1 week. To enroll, speak with an Enrollment Representative.

Customer Relationship Building and Conflict Resolution

  • Examine the basics of customer service
  • Identify a difficult situation
  • Identify how to handle simultaneous customer contacts via multiple modalities
  • Identify customer issues
  • Identify how to overcome common customer communication issues
  • Identify ways to resolve challenging situations with customers

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